Refund policy

Return Policy Detail

You may return a purchased item within 30 days of your purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

You must obtain a return authorization from us before shipping any baking kit or product. To start a return, you can contact us at roxy@crumblecrate.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You will be responsible for paying for the shipping costs for returning your item, plus a 20% restocking fee. If you receive a refund, the 20% restocking fee will be deducted from your refund. Any upgraded shipping charges (i.e. Expedited Shipping) are non-refundable.

 

We will ask that you provide the tracking information for the return shipment. If you are shipping an item back, you should consider purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in the original packaging, we cannot offer you a refund or exchange.

 

If your order arrives via freight, please verify all items are present before you accept the delivery. If the product arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All baking kits leave our warehouses in new, unused condition unless otherwise noted. If there are no damages or shortages noted at the accepted delivery, we cannot offer refunds or replacements.

 

Refunds (if applicable) Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.

Any questions contact us @ Roxy@crumblecrate.com